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Published on:

25th Jul 2018

108: Judith Glaser - Develop Your Conversational Intelligence

What is conversational intelligence? We know about emotional intelligence and ‘traditional’ intelligence, but there is also a third part to it. Today’s show is all about how leaders can produce greater results and be more effective by developing their conversational intelligence. Conversation can bring us closer together and allows everyone to effectively co-create.

 

Judith Glaser is an author, academic, business executive, and organizational anthropologist. She is the Founder & CEO of Benchmark Communications, Inc., an executive consulting and coaching company with an emphasis on the importance of conversations in shaping corporate culture and achieving corporate goals.

 

How do you create an environment where every human being has an identity of their own, even when they share the same job title? If leaders think of every human being as being unique and different, it creates a completely different atmosphere in the workforce and it even creates innovation.

 

What happens in the brain when people treat us with respect and love us, vs. when we’re told we’re doing everything wrong and will never amount to anything? They create chemical, and sometimes, structural shifts in our brain.

 

Leaders can find ways to create an environment that opens up part of the brain that will make people smarter and the best part is you can do that with just a conversation! That’s what it means to have ‘conversational intelligence.’

 

Part of conversational intelligence is understanding how to listen and hear in between the lines. Many people listen to figure out how they can fit into the conversation or to correct somebody. Unfortunately, that doesn’t build connections.

 

If you listen without judgment, listen to just listen, you are able to see more clearly the kinds of emotions people are talking about but can’t seem to put into words. As a leader, it is important to be able to connect with everyone, but just know that some people may take more work than others to reach common ground with them.

 

Interview Links:

Creatingwe.com

Judith on LinkedIn

 

Resources:

Scaling Up for Business Growth Workshops: Take the first step to mastering the Rockefeller Habits by attending one of our workshops.

Scaling Up Website

Gazelles Website

Bill on YouTube

Scaling Up Podcast Brian Scudamore

Scaling Up Podcast Shannon Susko

 

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About the Podcast

Scaling Up Business with Bill Gallagher
Do you dream of an easier way to scale and grow your business? Do you wish you didn’t have to work so hard and put in as many hours? Do you find growth too slow, or hard to sustain?

This podcast—Scaling Up Business with Bill Gallagher—can help you achieve and maintain the growth you want.

A message from your host: “I’ve been in your shoes as a founder, CEO, and executive leader. I’ve coached and trained many leaders just like you over more than 15 years to grow their businesses successfully and profitably. But more than that, I’ve helped give them their time and sanity back. My core strength is making the growth process easier, faster, and way more fun.”

A dynamic thought leader, Bill talks with fascinating and brilliant guests each week, including visionary CEOs, trailblazing entrepreneurs, best-selling authors, renowned business strategists, and more.

Broadly, each episode focuses on one of the four major decision areas every entrepreneur and company must get right: People, Strategy, Execution, and Cash. More specifically, the show explores topics such as:

* Business Growth & Scaling.
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* Company Culture.
* Employee Engagement.
* Crisis Management.
* Effective Communication.
* Influence & Persuasion.
* Business Strategies.

Running a business is ultimately about freedom. Subscribe to this podcast to learn how leaders like you can get your organizations moving in sync, create something significant, and still enjoy the ride. Subscribe if you want to elevate your business to unprecedented heights by tuning in to a masterclass in business excellence.

For information on Bill Gallagher’s coaching and training programs, and Scaling Up Workshops, visit www.ScalingCoach.com

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William Gallagher